Return, Exchange & Cancellation Policy

Return, Exchange & Cancellation Policy

At our store, most of our products are made to order. For this reason, we do not accept returns, exchanges, or cancellations except under the limited circumstances outlined below.

Returns

  • Returns are not accepted under any circumstances.

  • As our products are made to order, we do not offer refunds once an order has been placed.

Exchanges

Exchanges are permitted only if the product received has a genuine manufacturing defect or damage.

Conditions for Exchange Requests:

  • Time Limit: Exchange requests must be raised within 6 hours of delivery. Requests received after this period will not be considered.

  • Product Condition: The product must be unworn, unused, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.

  • Rejections: Products showing signs of wear, use, alteration, or returned without the original tags will not be accepted.

  • Fulfillment: Upon approval, the exchange will be processed only against another product of the same or higher value. If the selected product is of higher value, the customer must pay the price difference.

  • No Refunds: No monetary refunds, store credits, or cash refunds will be issued under any circumstances.

Non-Eligible Exchange Requests:

The following are not eligible for exchange:

  • Incorrect size selection or personal fit issues.

  • Change of mind or personal preference.

  • Products purchased during sales, promotional campaigns, clearance events, or using discount codes.

  • Minor variations in color, texture, or finish that may occur due to lighting, photography, or screen settings.

Cancellations

Orders cannot be cancelled after 8 hours once they have been placed, as most of our products are made to order and production begins shortly after order confirmation.

Custom-Made & Customized Orders

We offer customization for select garments based on your precise body measurements.

Please Note:

  • Additional customization charges and shipping costs, where applicable, will be borne by the customer.

  • Customers are responsible for providing accurate measurements.

  • All customized or made-to-measure products are final sale and are non-returnable, non-exchangeable, non-cancellable, and non-refundable.

For customization you can reach out to us at rasasvada.co@gmail.com or whatsapp us at 7052968353

Quality Assurance

Every product undergoes a quality check before dispatch. In the unlikely event that you receive a defective item, please contact our customer support within 6 hours of delivery, along with clear photographs and your order details, so we can review your request.

By placing an order with us, you acknowledge and agree to this Return, Exchange & Cancellation Policy.